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For our programme Support to the Decentralisation Reform in Ukraine, U-LEAD | Ukraine - Local Empowerment, Accountability and Development Programme we are looking for a Receptionist (full time 100%) to work in Kyiv

In the last few years, Ukraine has developed and adopted various laws in favour of an ambitious decentralisation reform, which reshapes the relations between the national, regional and local level and builds institutional capacity. The success of the decentralisation reform greatly depends on the coordination and cooperation between the different stakeholders involved, including central government and regional offices. The Ministry of Regional Development, Construction, Housing and Communal Services (MinRegion) is responsible for the overall implementation of this milestone reform process. It coordinates the implementation of the reform process with 24 Local Government Development Centres in all Ukrainian Oblasts. The U-LEAD with Europe Programme supports these institutions via its main programme office in Kyiv and four offices in Lviv, Poltava, Chernivtsi and Dnipro.

U-LEAD with Europe: Ukraine - Local Empowerment, Accountability and Development Programme is a multi-donor action of the European Union and its member states Denmark, Estonia, Germany, Poland and Sweden which supports the Decentralisation Reform in Ukraine. GIZ is implementing the U-LEAD with Europe programme in all 24 oblasts of Ukraine and established its main office in Kyiv (the "House of Decentralisation") in an open space plan which includes different projects that support the Decentralisation Reform in Ukraine.

The Receptionist performs the following tasks:

Phone and reception services

  • answers and accepts phone calls and messages in a professional manner
  • maintains a callback list of all incoming calls which cannot be taken by the relevant staff member
  • operates the entrances as well as the answering machine appropriately
  • ensures that visitors are comfortable (e.g. by offering newspapers, refreshments etc.)

Office work and services

  • ensures creation and/or regular updating of a list of contacts and addresses (telephone, fax, email)
  • registers, sorts and distributes incoming and outgoing correspondence (letters, fax, parcels, etc)
  • manages the availability of periodicals at the reception area
  • performs other duties and tasks at the request of management

Required qualifications, competences and experience

  • at least 1-3 years of professional experience in a comparable position
  • higher education
  • excellent command of English, Ukrainian, Russian Languages
  • knowledge of German language is an additional asset

Other knowledge, additional competences

  • good working knowledge of computer applications and ITC technologies (MS Office, phone, fax, email, internet, technical equipment for meetings and conferences, etc.) polite and professional appearance and approach in dealing with visitors and staff in the "House of Decentralisation"
  • willingness to upskill as required by the tasks to be performed - corresponding measures are agreed with management
  • excellent skills in cross - cultural communications


Starting as soon as possible. The contract duration is until the end of December, 2019.

GIZ is an equal opportunity employer and offers an attractive and challenging working environment with opportunities for skill enhancement.

We are looking forward to your application in English, comprising your CV and a cover letter explaining your motivation to apply for the job to HR-UA@giz.de till 07.04.2019.